|
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Legislative requirementsmay relate to: | applicable commonwealth, state and territory legislation which affects investigative work such as: Insurance Contracts Act workplace safety environmental issues equal employment opportunity industrial relations anti-discrimination and diversity Australian standards and quality assurance authority to conduct investigation award and enterprise agreements evidence collection freedom of information licensing arrangements and certification requirements privacy requirements relevant industry codes of practice restrictions in the use of recording devices. |
Assignment instructions may include: | assignment purpose and objective assignment tasks and procedures assignment timeframe client information methods of interview reporting and documentation requirements resource and equipment allocations. |
Background materialmay include: | client instructions file notes records of previous interviews reports results of preliminary inquiries. |
Relevant personsmay include: | client counsellor industry or government representatives investigative specialist medical staff police security personnel supervisor. |
Business equipment and technology may include: | calculators facsimile machines standard commercial computer software and hardware telephones. |
Resources may include: | calculators facilities finance information information technology interpreter personnel specialist services and support time transport. |
Manufacturer's instructionsmay be found in: | equipment specifications operator's manual plans and diagrams printed instruction leaflets warranty documents. |
Communication skillsmay include: | accepting and listening to responses active listening comprehension displaying objectivity and impartiality frank and fair questioning negotiation note-taking positive body language reading accurately speaking clearly summarising writing. |
Interpersonal techniquesmay include: | active listening being respectful and non-discriminatory to others control of tone of voice and body language demonstrating flexibility and willingness to negotiate interpreting non-verbal and verbal messages maintaining professionalism providing and receiving constructive feedback questioning to clarify and confirm understanding two-way communication use of communication appropriate to cultural differences use of positive, confident and cooperative language. |
Social and cultural differencesmay relate to: | dress and personal presentation food language religion social conventions traditional practices values and beliefs. |
Interview planmay include: | interview schedules key questions list of interview participants presentation of physical evidence sequence of activities. |
Interview strategiesmay include consideration of: | avoiding cross-examinations excluding leading questions excluding multiple questions interview method (direct questioning, empathetic questions) interviewee status (disability, age, gender, ethnicity, race) location and timing strategies for developing rapport. |
Contingenciesmay include: | age of interviewee (eg, minor) allegations of misconduct change in demeanour of interviewee disclosed information equipment failure inadequate language skills physical or psychological disabilities refusal to answer questions suspect request. |
Protocols and proceduresmay include: | confidentiality assurances informing interviewee of - their rights - the purpose of the interview - the sequence of activities - how the interview will be recorded introductions verification of identification. |
Format requirementsmay include: | established style and structure handwritten or typed question and answer record of interview (written, typed, audio, video). |
Statementsmay include: | affidavits records of interview statutory declarations witness record. |
Proceduresfor taking statementsmay include: | clear and concise reporting detailing in writing all statements made by interviewee summarising of relevant points taking contemporaneous notes. |
Duly authorised personmay be: | justice of the peace magistrate solicitor. |